Lyra Labs streamlines e-commerce operations with precision, optimizing inventory, supplier coordination, and fulfillment while ensuring seamless logistics, financial oversight, and top-tier customer service.
With data-driven processes, automation, and expert vendor management, we drive efficiency, reduce errors, and maximize profitability across global marketplaces.
Lyra Labs works in the trenches fro you. You spend time building your business or anything else.
We optimize and maintain perfected processes, so you can focus on your growth goals.
Conduct a weekly review of all marketplaces and bi-weekly restocks to maintain optimal stock levels.
Review and adjust demand forecasts weekly as needed.
Perform inventory control measures, including reviewing safety stock levels, conducting routine warehouse audits, and performing weekly inventory level checks.
Utilize pre-built SOPs and workflows within project management software for supplier orders, marketplace inventory management, and other essential e-commerce operations to ensure no steps are missed.
Regularly review pricing to assist with inventory management.
Manage relationships with domestic and international suppliers.
Coordinate new product orders and reorders of existing products.
Negotiate pricing, lead times, and MOQs.
Develop and maintain processes for overseeing production timelines and shipment readiness.
Monitor order accuracy to reduce errors and improve customer satisfaction.
Coordinate QA inspections of products and review inspection results.
Process and verify orders efficiently and automatically (depending on 3PL).
Monitor order accuracy to minimize errors and enhance customer satisfaction.
Coordinate with a vetted and tested vendor roster.
Work with logistics providers to navigate customs regulations, duties, and tariffs.
Ensure cost-effective shipping solutions.
Monitor and ensure lead times are met.
Ensure all customs documentation is accurately completed and compliant with regulations (e.g., Lacey Act, commercial invoices, certificates of origin).
Provide timely and effective support via email, chat, and phone.
Manage inquiries related to orders, shipping, and returns with a standardized process.
Leverage customer feedback to drive continuous improvement and reduce complaints.
Track expenses and cash flow to maintain financial health and provide recommendations for improvement.
Reconcile sales transactions with inventory and fulfillment costs.
Manage tax compliance, including sales tax, VAT, and international duties.
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